Logging In & Accessing Course Content

1. How do I log into NACAC Learn? Click the teal Log In button and log in using your NACAC credentials. If you have forgotten your password, you will find a link on the login page to reset your password.
2. How do I access the course I registered for? Once you have logged in, you will be able to find and access the course on your My Learning page.
3. How long will I have access to the course I registered for? You will have six months to access and complete the course. For any course that offers a completion badge, in order to receive that completion badge, you will need to complete all coursework by the course end date for the cohort you registered for. 
4. Can I request a course access extension? Course access can be extended for 1 month for a $50 processing fee. Please email customerservice@nacacnet.org if you are interested in extending your course access.
5. If the course I registered for has live sessions, how do I access those? You will be able to register for all live sessions within the course in NACAC Learn. You will also receive an email before each live session with the registration link and information on how to prepare for the live session. All live sessions are held via Zoom. 

Completing Course Content

1. Why can I not continue progressing through my course even though I submitted/completed my work? Some of NACAC’s courses include components that need to be manually graded by NACAC's Education & Training Team. Please allow our team one week to grade your work once you submit it. If after this time your grade and assignment completion status have not been updated, please email the Education & Training Team at pd@nacacnet.org for assistance.
2. Where can I find my completion certificate? You can find your completion certificate in the course where you earned it or by going to My Learning > Certificates & CE Credits > View/Print Certificate. When downloading or printing your certificate, if the background image is not displaying properly, please ensure you have enabled "background graphics."
3. Where can I find my CE credits? Go to My Learning > Certificates & CE Credits. On this page, you will see the number of CE credits you have earned for each course you have taken and the total number of CE credits you have earned from all your courses at the very bottom.
4. Where can I find my completion badge? If a course you completed has a digital badge associated with it, once you have completed every task in the course, the certificate & badge module will unlock, and you will be able to access your digital badge from there. You will also be able to access your digital badge by going to My Learning > Badges and clicking on the badge icon. When you earn your digital badge, you will also receive an automated email with information on how to share your digital badge and access it via BadgeCert. PLEASE NOTE: This email may end up in your junk/spam folder, so if you do not see it in your inbox within 24 hours of earning your badge, be sure to check there as well.

Changing Registration & Refunds

1. What if I need to cancel my course registration? If the course has not begun yet, your course registration fee can be transferred to an alternate course for a $50 processing fee. Please email customerservice@nacacnet.org if you are interested in transferring your course registration.  
2. What if I need to switch cohorts? You may switch your course registration to another cohort, but doing so will be subject to a $50 processing fee. Please email customerservice@nacacnet.org if you are interested in switching cohorts.
3. Can I get a refund for a course I did not complete? No, refunds are not available.

Technical Difficulties

1. Who can I contact if I am having difficulty with NACAC's learning management system (LMS)? Please email kmaenz@nacacnet.org for technical assistance.